Appointments

We are operating a total triage system, where every request for a GP or Advanced Clinical Practitioner appointment or clinical advice is triaged by a GP. Patient feedback has been really encouraging since our Go Live.

If you find it difficult to use a computer or a smartphone, you can telephone our reception on 01482 652652 or attend in person and our receptionists will fill out the form on your behalf.

Whilst our phone lines will still be open for routine enquires and to make a Nurse or Blood test appointment, if you do call the surgery to request advice from a GP or Advanced Clinical Practitioner, we will politely request that you complete an online form. If your personal circumstances mean that it is impossible for you to do this, or for someone you know to complete the form on your behalf, Reception team will be happy to assist you with this.

The form is brief, and will ask you the following questions: What your query is about? What action you would like? Your preference for who or when you would like to deal with your problem. You will be invited to submit photos if the GP requests them.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text

Appointments by phone, video call or by text can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use the NHS website or the NHS App at any time
• phone us on 01482 652652 during our opening hours

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice between 8-11am and ask for the secretaries.